83. Building Your Own Brand with Boston Red Sox' Senior Vice President of Client & Sponsor Services, Marcell Bhangoo

Oct 21, 2021

Do you feel like you need to have all of the answers? Let me tell you, that way of thinking slowed me down early in my career. 

I got to spend some time with Marcell Bhangoo, Senior Vice President Client & Sponsor Services for the Boston Red Sox and she talks about some great topics that will make you pause and assess your approach like why she believes if you have all the answers you are doing it wrong. 

 

Listen in as we talk about that and 

• What it was like being a manager for the first time and managing people close to her age 
• The framework she used for getting promoted and getting paid her value (spoiler alert: it works!) 
• Why she cried after a conversation with her boss about coming back from maternity leave 
• What it was like having difficult conversations that she knew she had to have 

And you know there is so much more! 

 

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Connect with Marcell: 

Email: [e-mail] 

 

Marcell Bhangoo was named Vice President/Client Services in 2013. In her role, she oversees sponsor services and premium services at Fenway Park, including all season suite holders, EMC Club members, State Street Pavilion Club members, and dugout seat holders. Bhangoo also manages relationships with Red Sox limited partners.

 

Entering her 20th season with the Red Sox, Bhangoo previously held the title of Director of Client Services, and managed the ticket office, ticket sales, and the ticket services teams. During her time as Ticket Services Manager, she played a vital role in structuring organization-wide customer service efforts. Bhangoo began her tenure with the Red Sox in 1998 as an intern in the premium service areas of Fenway Park.

 

Bhangoo was a founding member of the Boston Red Sox Diversity Committee which works to promote diversity within and outside the organization. She also served as a founding member of the Whittier Street Health Center Foundation Board in 2011. In addition, Bhangoo is an active committee member of Room to Grow, a non-profit organization dedicated to enriching the lives of babies born into poverty. She recently joined the Executive Council for WGBH. A graduate of Simmons College, Bhangoo resides with her husband, Raj, and daughters, Emma and Maia in Wellesley, MA.